Refund & cancellation policy
Last updated 21 September 2026
Scope
This policy applies to products and services supplied by Gemify Innotech Private Limited. Where a signed quotation, contract or GeM order states different terms, those terms apply. Orders placed through GeM also follow GeM’s own terms and conditions.
Products
- Damaged or wrong item: report it within 48 hours of delivery with photos. We replace it or refund it after inspection.
- Manufacturing defects after delivery: handled under the manufacturer’s warranty. We coordinate the claim with the brand on your behalf.
- Opened software licences, consumables and custom-configured items cannot be returned once activated or used, unless defective.
- Cancellation before dispatch: allowed in writing. Items ordered specially for you may carry the brand’s restocking charges, which we will tell you before you confirm.
Services and projects
- Development, design and consulting projects are billed by milestone. Payments for milestones already delivered are not refundable.
- If you cancel a project, you pay for work completed up to the cancellation date, and any advance beyond that is refunded.
- AMC contracts may be cancelled with 30 days’ written notice. Unused months are refunded on a pro-rata basis after deducting the value of any parts already supplied under a comprehensive AMC.
- Cloud, hosting and subscription services are billed for the period purchased; cancellation stops the next renewal.
How refunds are paid
Approved refunds are paid by bank transfer to the account the payment came from, within 10 working days of approval. A credit note is issued where GST was charged.
Raising a request
Email info@gemifyinnotech.in or call +91 96259 75329 with your invoice number and the reason for the request.